Complaint forms and instructions may be obtained from the Department's website at www.sml.texas.gov. A toll-free consumer hotline is available at
1-877-276-5550.
The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators.
A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim.
For more information about the recovery fund, please consult the department's web site at www.sml.texas.gov.